Job Description

 

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Call Center Agent in Lagos

Job Title Call Center Agent
Company Name
Location Lagos
Industry Banking
Specialization
Qualification OND
Experience 0 - 1 year
Slot 2 Slots
Deadline 2017-04-20
Description

Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm.

Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organisational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

Responsibilities

·         Determines requirements by working with customers.

·         Answers inquiries by clarifying desired information; researching, locating, and providing information.

·         Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

·         Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

·         Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

·         Maintains call centre database by entering information.

·         Keeps equipment operational by following established procedures; reporting malfunctions.

·         Updates job knowledge by participating in educational opportunities.

·         Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirement

        OND/HND/BSC

        Strong inter-personal skills, ability to relate well to clients, fellow employees and company management

·         Excellent Communication Skill 

·         Proficiency in the use of commonly used phone system, PC software, Email, and Internet

·         Problem solving skills which require exercising independent judgment

·         Understanding of privacy issues and regulations and ability to maintain strict client confidentiality.